Ordering
No account needed, but creating one makes checkout faster.
Orders can only be changed or cancelled before shipping—contact us immediately.
Didn’t get a confirmation? Check spam or email customercare@itsx.com.
Sizing & Availability
Size guide is on every product page.
Out of stock? Click "Notify Me" to get an email when it’s back.
Need help with sizing? Check the guide or email customercare@itsx.com.
Payment
We accept major cards, PayPal, Apple Pay, Google Pay, and Klarna (selected countries).
All payments are secure and encrypted. Details are not stored on our servers.
You are charged in the currency chosen at checkout. Subscriptions are in USD.
You’ll be charged once the order is complete or per your Klarna plan.
Gift cards/vouchers: Enter the code at checkout.
Payment declined? Contact your bank or email help@itsx.com.
International orders may include duties or taxes.
Shipping & Delivery
Tracking link is sent once your order ships.
Delivery: 2–6 business days depending on location and method.
No in-store pickup available yet.
We ship worldwide, except restricted countries.
Returns & Refunds
Online orders cannot be returned in-store. Exchanges may be possible if stock allows.
Returns accepted within 14 days. Items must be unworn, unwashed, and in original condition. Return fee applies.
Start a return via our returns page with your order details.
Return each order separately to avoid delays.
Faulty product? Submit a claim via our warranty page.
Refunds exclude shipping fees and return costs. Processed within 3–5 business days after receiving your return.