This page brings together our Terms & Conditions, Privacy Policy, and Cookies Policy. We want to be transparent about how we handle orders, your personal data, and the technology we use on our website.
Contents
1. Terms & Conditions
Company responsible: ITSX AB, Katarina Bangata 33, 116 39 Stockholm, Sweden.
Website: www.itsxwear.com
Contact: support@its-x.com
Prices
All prices include VAT. Shipping costs and delivery times are shown at checkout. We reserve the right to correct pricing errors, withdraw offers, and change terms without notice.
Payment
We offer multiple payment methods (varies by country). Credit checks may apply. Late fees and reminders are the customer’s responsibility.
Orders
Orders are confirmed by email. A contract is formed only when confirmation is sent. If an order cannot be fulfilled, refunds will be made using the same payment method.
Delivery
Delivery times are shown at checkout but may vary. Incorrect or incomplete addresses are the customer’s responsibility. Uncollected packages may be charged a handling fee. Damages during transport must be reported within 2 days.
Exchanges
Free exchange for the same product in a different size within 30 days, if items are unused and with tags. Other changes require a return and new order.
Returns & Withdrawal
30-day right of withdrawal from delivery. Items must be unused and returned with tags. Refunds issued once items are received in original condition.
Complaints
You may file a complaint if an item is defective. Report within a reasonable time (within 2 months is always accepted).
Digital Products
These terms also apply to digital gift cards.
Product Info
We aim to show colors, sizes, and weights accurately, but cannot guarantee exact matches due to device differences.
2. Privacy Policy
We handle your personal data securely and in line with GDPR. This policy explains what data we collect, how it’s used, and your rights.
Data Controller
ITSX AB, Katarina Bangata 33, 116 39 Stockholm, Sweden.
Contact: gdpr@its-x.com
What We Collect
- Order data: name, address, contact details, payment info, order history.
- Required by law: name, address, payment info, order details (stored up to 7 years).
- Customer service: contact details, order info, payment info, communication.
- Marketing data: cookies, browsing activity, email, phone, preferences (with consent).
How We Use Data
To fulfill orders and deliveries, provide support, comply with legal obligations, and send marketing if you’ve consented.
Sharing Data
We only share data with trusted partners, service providers, or when required by law. We never sell your data.
Your Rights
You may request access, correction, deletion, or restriction of your data. You can also withdraw consent for marketing at any time.
Data Protection
We use technical and organizational measures to protect your data against loss or unauthorized access.
Policy Updates
This policy may change. The latest version is always available on our website.
3. Cookies Policy
We use cookies to improve your experience and collect statistics. For personal data handling, see our Privacy Policy.
What Are Cookies?
Cookies are small files stored on your device. We use:
- Session cookies – deleted when you close your browser.
- Persistent cookies – remember preferences.
- Web beacons – track clicks in emails or on site.
Why We Use Cookies
- Necessary – make the site work (preferences, login, sessions).
- Functional – improve performance and personalize content.
- Analytics – track usage via Google Analytics.
- Marketing – deliver relevant ads via platforms like Google, Facebook, TikTok, Snapchat, Pinterest.
Third-Party Cookies
Some cookies come from partners for advertising or analytics. Their use is subject to their own privacy policies.
Managing Cookies
You can block, limit, or delete cookies in your browser or device settings.
4. Contact
Support: support@its-x.com
Privacy/GDPR: gdpr@its-x.com
Company address: ITSX AB, Katarina Bangata 33, 116 39 Stockholm, Sweden